- Bitget said it will discontinue services for some users in a one-off exercise.
- The exchange said user funds remain safe and the platform will continue operating.
- Affected users will receive direct notices with deadlines and withdrawal arrangements.
Bitget services are set to change for some crypto users as the exchange carries out what it described as a one-off exercise. In a post on X on Saturday, Bitget said the move will affect only certain customers and stressed that user funds will remain safe during the process. The company also said its platform will continue to operate while the change is underway. According to the exchange, affected users will be contacted directly with details about next steps, relevant deadlines and withdrawal arrangements. Users who do not receive official communication from Bitget can continue using their accounts as usual.
Bitget services shift for certain users
Bitget said it will discontinue services for some users, though the announcement did not specify how many customers are involved. The exchange described the action as a one-off exercise and said the change applies only to certain users.
The company shared the update in a post on X on Saturday. Alongside the notice, Bitget said that its crypto platform will continue to operate during the service change, signaling that the broader exchange remains active while the process affects a limited group of customers.
How Bitget services notifications will work
According to Bitget, the users involved will receive direct notifications by email, in-app messages and or push notifications. These messages will include the next steps, relevant deadlines and arrangements for withdrawal.
Bitget also clarified what unaffected customers should expect. Users who have not received official notifications from the exchange can continue to use their accounts as usual, indicating that no wider action is required for customers outside the identified group.
Support and safety during Bitget services change
Bitget said user funds are safe during the service change. It also directed users to a page where they can verify the safety of their assets.
The exchange said its customer support team can help with pending orders, withdrawals and other account-related questions throughout the process. Bitget also reminded users to rely only on official channels and to stay cautious around phishing links, impersonation accounts and unverified information.
Earlier security incident in the background
Cointelegraph reported on Sept. 25 that Bitget had confirmed unauthorized transfers and temporarily suspended withdrawals while investigating a security breach. That earlier report linked the suspension to the exchange’s response to the incident.
A security company later said the total stolen in the breach was about $388 million. The current announcement about Bitget services does not connect the one-off exercise to that incident, but both updates relate to user access, withdrawals and account handling on the platform.
Conclusion
Bitget services are being discontinued for some users as part of what the exchange called a one-off exercise, while the company says funds remain safe and the platform continues operating. Affected customers are expected to receive direct communication covering deadlines, next steps and withdrawal arrangements, while users without official notices can keep using their accounts normally. Bitget also said support staff will remain available for pending orders, withdrawals and other account questions. In its public guidance, the exchange urged users to follow only official channels and to avoid phishing links, impersonation accounts and other unverified information during the process.
Disclaimer
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